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Rackspace Email Disruption

We have been made aware that our provider of cloud email accounts, Rackspace, is tackling an issue affecting Cloud Office Rackspace Email services: secure.emailsrvr.com and apps.rackspace.com.

Their system status reported: We are aware of an issue that may be delaying incoming traffic to our Hosted Email environment. Messages that are delayed will still be delivered and our engineers have been engaged.

Rackspace 1st line Support recently responded to our ticket: Engineers have been engaged and are working to resolve the issue. At the moment we don't have an approximate time to resolve this.

You can check all the updates about this incident on the status page: https://status.apps.rackspace.com/

At present we remain satisfied with the service level provided by our supplier and don't yet see this as an indication of a failure that should cause us or you concern. Nevertheless, connectivity issues are frustrating for us all and we thank you for your patience whilst engineers work to resolve the situation. We shall, naturally, keep an eye on the status page and hope that the system returns to normal shortly.

Thank you. Steve Whiting, Director, Sub@omic Limited.

https://status.apps.rackspace.com

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